Admissions Process

Ready to Start? Contact Our Admissions Team

Our friendly staff is here to guide you through every step of the process

033 815 1600

The Admissions Process

Follow these five steps to begin your rehabilitation journey

Initial Referral & Inquiry

Hospital Discharge Planners

Transferring from acute care

Medical Practitioners

Physicians and specialists

Case Managers

Insurance and managed care

Self & Family

Direct patient/family contact

Letter of Motivation & Clinical Assessment

We obtain the Letter of Motivation (LOM) from your referring doctor, then dispatch our pre-admission clinical assessor to evaluate your needs. Required documentation includes:

Medical Documentation

Letter of Motivation from referring doctor
Recent medical history and diagnosis
Current medications list
Recent hospital discharge summary (if applicable)
Relevant test results and imaging reports
Current functional status assessment

Clinical Assessment Visit

Pre-admission clinical assessor visits patient
Comprehensive needs evaluation
Review of rehabilitation goals
Assessment of suitability for programs
Discussion with patient and family

Medical Aid Authorization

While conducting the clinical assessment, we simultaneously request authorization from your medical aid:

Insurance Processing

Submit authorization request to medical aid
Provide clinical motivation and LOM
Medical aid/insurance details and card verification
Await approval confirmation
ID document or passport verification

Administrative Requirements

Next of kin contact information
Proof of residence
Consent forms completion
Hospital policies acknowledgment
Treatment authorization forms

Approval & Admission Coordination

Once medical aid authorization is approved, we coordinate your admission with all parties:

Notify Referring Hospital Confirm transfer arrangements and discharge coordination

Notify Referring Doctor Inform physician of admission approval and date

Admission Date Scheduled Coordinate and confirm admission date and time with all parties

Room Assignment Prepare your accommodation and care plan

Admission Day

On your scheduled admission day, please arrive between 10:00 AM - 12:00 PM. What happens:

Welcome & Check-in Reception registration

Medical Assessment Doctor evaluation

Room Orientation Settle into your room

Meet Your Team Introduction to staff

What to Bring

Pack these essentials for your stay at Royal Hospital

Personal Items

Comfortable clothing (loose-fitting, easy to put on)
Non-slip shoes or slippers with backs
Sleepwear and undergarments
Toiletries and personal care items
Eyeglasses, hearing aids (if used)
Cell phone and charger

Medical & Documents

All current medications in original containers
Medical aid card and ID document
List of allergies and medical conditions
Contact information for family/caregivers
Any assistive devices you currently use
Recent medical reports (if not already provided)

Please leave valuables at home. We recommend not bringing jewelry, large amounts of cash, or other valuable items.

Insurance & Billing Information

We work with all major medical aids and insurance providers. Our admissions team will verify your benefits and explain your coverage before admission.

Medical Aid Members

We accept all major South African medical aids. Authorization from your medical aid may be required before admission. Our team will assist with this process.

Private Patients

For self-paying patients, we'll provide a detailed cost estimate before admission. Payment arrangements can be discussed with our billing department.

Learn More About Insurance & Billing

Frequently Asked Questions

The admissions process typically takes 24-48 hours once we receive all necessary documentation. In urgent cases, we can often expedite the process to admit patients more quickly.

Yes, we encourage family involvement. Family members can accompany patients during admission and help them settle in. Please see our Family & Visitors page for visiting hours and guidelines.

If you need to cancel or reschedule, please contact our admissions office as soon as possible at 033 815 1600. We understand that circumstances can change and will work with you to find an alternative date.

Yes, we offer both private and semi-private rooms based on availability and your medical aid coverage. Room preferences can be discussed during the pre-admission process.

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